PRIVACY POLICY

At KARMA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, contact us or interact with KARMA.

This policy also explains your rights in relation to your personal information.

1. WHO WE ARE

KARMA Clothing Ltd is the data controller responsible for your personal information.

KARMA Clothing Ltd
794 High Street
Kingswinford
England
DY6 8BQ

Email: info@wearekarma.co.uk

When we refer to “KARMA”, “we”, “us” or “our” in this Privacy Policy, we mean KARMA Clothing Ltd.

2. INFORMATION WE COLLECT

Depending on how you interact with KARMA, we may collect information including:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Order and purchase history
• Payment and transaction information
• Returns and refund information
• Communications with our Customer Care team
• Marketing preferences
• Information you provide when creating or using an account
• IP address, browser, device and technical information
• Information about how you use and interact with our website
• Cookie and similar technology data

We generally do not receive or store your complete payment-card details. Payments are processed securely by the relevant payment provider.

3. HOW WE USE YOUR INFORMATION

We use your personal information where necessary to operate KARMA and provide our services to you. This includes using your information to process, fulfil and deliver orders; take and administer payments; process returns, exchanges and refunds; communicate with you about orders; provide Customer Care; maintain and improve our website and services; prevent and detect fraud or misuse; maintain appropriate business, accounting and transaction records; comply with legal and regulatory obligations; send marketing communications where permitted; and understand how customers interact with KARMA.

We only use personal information where we have an appropriate lawful basis for doing so.

4. OUR LAWFUL BASES

Depending on why we are using your information, we may rely on contract, legal obligation, legitimate interests or consent. Where we rely on consent, you may withdraw it at any time.

5. ORDERS & PAYMENTS

When you place an order with KARMA, we use the information you provide to process your payment, fulfil your order, arrange delivery and provide any necessary after-sales service.

Our website may offer several payment methods, including credit and debit cards, PayPal, Klarna and other payment options displayed at checkout. Your payment will be processed by the provider associated with the payment method you select, which may process personal information in accordance with its own privacy policy.

Where you choose Klarna, information required to provide that payment service may be shared with Klarna. Where you choose PayPal, information required to process the transaction will be shared with PayPal. Payment options may change from time to time.

6. SHOPIFY

Our online store is powered by Shopify. Shopify provides the ecommerce infrastructure that allows us to operate our online store, process orders and manage customer transactions. Personal information relating to your use of the KARMA website and your orders may therefore be processed through Shopify and its service providers.

7. MARKETING & KLAVIYO

If you sign up to receive news, product launches, collection updates or other marketing from KARMA, we may use your contact information and preferences to communicate with you.

We use Klaviyo to help manage customer communications and marketing. Information processed through Klaviyo may include names, email addresses, phone numbers, IP addresses, cookie information and engagement data, depending on how you interact with KARMA.

You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails. Unsubscribing from marketing will not prevent us from sending essential service communications relating to an order, return, refund or other transaction.

8. COOKIES & SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to operate correctly, remember preferences, understand website usage and, where you have permitted it, support analytics and marketing. You can manage your preferences through the cookie controls available on our website. Further information is provided in our Cookie Policy.

9. WHO WE SHARE YOUR INFORMATION WITH

We do not sell your personal information.

We may share information where necessary with trusted third parties that help us operate KARMA, including ecommerce and website providers, payment providers, banks and payment networks, delivery and fulfilment providers, returns providers, email and marketing platforms, IT and security providers, analytics providers, professional advisers, fraud-prevention providers, and authorities where required by law. We only provide information reasonably necessary for the relevant service or purpose.

10. INTERNATIONAL TRANSFERS

Although KARMA currently sells to customers within the UK, some technology and service providers we use operate internationally. Your personal information may therefore sometimes be transferred to, accessed from or stored in countries outside the UK. Where this occurs, we take appropriate steps to ensure the transfer complies with applicable UK data-protection law.

11. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil contractual obligations and meet legal, accounting, tax, fraud-prevention and reporting requirements. Different categories of information may be retained for different periods. When information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

12. HOW WE PROTECT YOUR INFORMATION

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. YOUR RIGHTS

Under UK data-protection law, you may have rights to request access to your personal information; correct inaccurate or incomplete information; request erasure or restriction in certain circumstances; object to certain processing, including direct marketing; request transfer of certain information; and withdraw consent where we rely on consent.

These rights are subject to legal conditions and exceptions. You have the right to object to the use of your personal information for direct marketing at any time. To exercise your rights, contact info@wearekarma.co.uk.

14. CHILDREN'S PRIVACY

KARMA is not intended to collect personal information from children, and our products and services are directed towards customers who are able to enter into purchases in accordance with applicable law. If we become aware that personal information relating to a child has been collected inappropriately, we will take appropriate steps to address it.

15. COMPLAINTS

If you have a concern about how KARMA has handled your personal information, please contact us first so that we have an opportunity to resolve the issue. You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data-protection regulator.

16. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations. The latest version will always be published on our website together with the date it was last updated.

17. CONTACT US

If you have any questions about this Privacy Policy, how we use your personal information or wish to exercise any of your data-protection rights, please contact:

KARMA Clothing Ltd
794 High Street
Kingswinford
England
DY6 8BQ

Email: info@wearekarma.co.uk