RETURNS POLICY

We want you to be completely satisfied with your KARMA purchase. If something isn’t quite right, we’ve made our returns process as straightforward as possible.

RETURNS

You have 14 days from the date you receive your order to notify us that you would like to make a return.

To begin your return, simply visit our Returns Portal and follow the instructions provided. You will need your order details to access your return.

Once you have notified us of your return, you have a further 14 days to send the item(s) back to us.

RETURN CONDITION

We ask that all items are returned in their original condition.

Garments should be unused, unwashed and unaltered, and return in their original packaging with the tags still attached.

You are welcome to try your garments on as you would in a store. When doing so, please take care to avoid make-up, deodorant, fragrances or anything else that may mark, scent or damage the garment.

Returned items will be carefully inspected once received. Items that do not meet our return conditions will not be accepted for a refund and will be returned to the customer.

This does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied goods.

RETURN SHIPPING

Your return should be arranged through our Returns Portal, where you’ll be provided with the available return options and instructions for sending your parcel back to us.

Unless an item is faulty, incorrect or not as described, the cost of return shipping is the responsibility of the customer. Any applicable return shipping charge will be clearly displayed within the Returns Portal before you complete your return.

Please retain your proof of postage or return confirmation until your return and refund have been completed.

REFUNDS

Once your return has been received and approved, your refund will be processed within 14 days and returned to your original payment method.

Please be aware that your bank or payment provider may require additional time for the funds to appear in your account.

EXCHANGES

If you require a different size, you can request an exchange through our Returns Portal, where available.

Exchanges are subject to stock availability. If your preferred size is unavailable, you may return the original item for a refund and place a new order.

FAULTY OR INCORRECT ITEMS

Every KARMA order is carefully checked before leaving us. However, if you receive an item that is faulty, damaged, incorrect or not as described, please contact our Customer Care team.

Please provide your order number and details of the issue so that we can resolve it for you as quickly as possible.

Nothing within this Returns Policy affects your statutory rights.

NON-RETURNABLE ITEMS

For hygiene reasons, we are unable to accept returns on certain items, such as underwear, socks and swimwear, where the item has been opened, worn or the hygiene seal has been removed or broken.

Any items excluded from our standard returns policy for hygiene reasons will be clearly identified on the relevant product page before purchase.

This does not affect your statutory rights if an item is faulty, damaged or not as described.